Know what to expect when you need to stay with us overnight as an inpatient.
We have a highly trained team of healthcare professionals working together to provide you with quality care and comfort.
Our goal is to make you as comfortable as possible during your time with us. If you have any questions about your upcoming stay, please contact your relevant clinic or speak directly to a member of your care team.
When staying overnight in one of our clinics, you may find the below helpful when considering what to bring with you.
- Referral letter(s)
- Health insurance information
- Medication and/or a copy of your prescription(s)
- Phone and charger
- Dressing gown
- Glasses, contact lenses, hearing aids, dentures as needed
- A small amount of cash or debit/credit card
Please do not bring lots of clothing as space is limited.
We also suggest that you leave jewellery and valuables at home. We cannot accept responsibility for lost items.
On arrival, you will be admitted by a member of our team. You will brought to your room either before or after your procedure. Your room will be in an area where the staff are best placed to care for your specific needs. If you have any specific accommodation needs, please let a member of our admissions staff know.
We provide a menu card for all patients staying with us overnight. This card details your meal times and tells you how you can order your chosen meal. We make every effort to provide a variety of food to suit all tastes.
Every bed has its own private entertainment / communications system. This system includes:
- Reading light
- Nurse call button.
You can use your mobile phone in most areas of the clinic, including wards. We'll let you know if you cannot use your phone in any area of the building.
On admission, we'll give you direct dial details for your ward or your bedside phone so that you can inform family members.
High-speed WiFi is available to all patients in almost all areas of our hospitals.
Each of our hospitals has an oratory. This is a calm, welcoming space for all patients, visitors and staff. We welcome patients and visitors of all denominations. We have experienced and empathetic chaplaincy teams too, and we can arrange for clergy of your denomination to visit. Talk to our staff if you have any questions or if you'd like to request a visit.
Our three hospitals each offer an on-site dispensary service for patients.
Rest assured that we complete all relevant safety checks before releasing any medicines to our patients.
Our dispensaries are registered with the Pharmaceutical Society of Ireland, the national regulator for all pharmacies.
The dispensary can also dispense the medications you require for home care when you are being discharged. In many cases, these medicines can be brought to your bedside by a member of the pharmacy team before you depart, eliminating the stress of having to visit a pharmacy on route home when you may not be feeling up to it.
Please note that we do not provide medicines under any HSE scheme, such as GMS, LTI or Hi-Tech.
There are a number of services we offer to outpatients in our three hospitals and at our diagnostic clinic. These include blood tests, scans and minor procedures.
If you have any concerns or queries about an upcoming outpatients visit, please contact your consultant or doctor. They can tell you exactly what you need to do before your outpatient appointment. Depending on the reason for your visit, and on what test, imaging or procedure you are having, you may need to prepare beforehand. This could include fasting, taking (or stopping) medication, or being collected by someone else. If you're attending as an outpatient, you do not need to bring night wear or an overnight bag.
When you arrive, a member of our team will register you for your appointment. If you have any accessibility requirements, we can assist you on your arrival at the clinic.
You will need to pay for costs associated with your outpatient appointment when you attend. Many outpatient tests and procedures are covered by private health insurance. However, you will need to check this with your insurer before attending. Some insurance plans will ask you to pay, and will then refund part or all your outpatient expenses. We will collect payment directly from your insurer if you have full cover. Alternatively, we'll ask you to pay an excess or the full amount, if you are partially covered or not covered for your visit. Please contact your insurer to answer your questions about payment before you attend.